More than 90% of Uptime
To ensure ICT services uptime more than 90% annually for localized network, internet, UMP Portal, data centre and application systems
Feedback within 24 hours
To address and provide feedback to all complaints within one (1) working day
Complaint solve within
7 working days
To solve user complaints within seven (7) working days excluding work involving a third party
More than 90% of Uptime
To ensure ICT services uptime more than 90% annually for localized network, internet, UMP Portal, data centre and application systems
Feedback within 24 hours
To address and provide feedback to all complaints within one (1) working day
Complaint solve within
7 working days
To solve user complaints within seven (7) working days excluding work involving a third party
